Question 1

How do tokens work?

Accepted Answer

Mockups and sketches usually cost 1 token each; high detail (2K) costs 2. Artwork (patterns and graphics) usually costs 2 tokens per generation; Graphic Pro costs 4 for PNG or 6 for SVG. Video costs 7, 10 or 13 tokens depending on clip length (4, 6 or 8 seconds); High quality is double. Colour palettes, PDF export, brand analysis and related production tools do not use tokens. Auto-Complete for tech packs is included on paid plans; on the Free plan your first Auto-Complete is free, then each run uses 3 tokens.

Question 2

Do tokens expire?

Accepted Answer

Monthly tokens reset each billing cycle. Token packs and Free plan starter tokens never expire and can be used anytime, even if you cancel your subscription.

Question 3

What if I run out of tokens?

Accepted Answer

You can buy token packs anytime, including on the Free plan, or upgrade to a plan with a monthly allocation. Paid plans include more active tech packs and every export.

Question 4

Can I change plans?

Accepted Answer

Yes. Upgrades take effect immediately and you receive prorated tokens for the rest of your current billing cycle once payment confirms. Downgrades are scheduled for the end of your current billing cycle, so you keep the higher tier and its allocation until renewal. Top-up tokens you have already bought never expire and carry across plan changes.

Question 5

How does team billing work?

Accepted Answer

Team plans (Duo, Studio, Maison) give you a shared workspace with a shared token pool and up to 2, 6 or 15 members. Billing is per workspace: create a team workspace and choose a plan there. View team plans above or go to Create team workspace.

Question 6

Is there a free plan?

Accepted Answer

Yes. Every account starts on the Free plan, with no credit card. You get 10 starter tokens and can make and edit up to 3 tech packs at a time. When a tech pack is ready for your factory, unlock it for £15 to download a branded PDF and Excel with your branding, or choose a plan for more active packs, monthly tokens and every export included.